Privacy Policy

Last modified: November 11, 2024

  • 1. Introduction
  • 2. Information We Collect
  • 3. How We Use Your Information
  • 4. Sharing Your Information
  • 5. Data Security
  • 6. Your Rights
  • 7. Children's Privacy
  • 8. Changes to This Privacy Policy
  • 9. Contact Information

1. Introduction

Welcome to Jawaiz. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our platform, including the mobile application, website, and associated services. By using Jawaiz, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

  • Personal Information: We collect personal information such as your name, email address, phone number, and profile photo during the registration process.

  • User Content: When you share a review, upload images, or interact with restaurants through our platform, we collect that content as well. Your reviews, along with your name and profile photo, may be publicly visible within the platform.

  • Usage Data: We collect data related to how you use the platform, including pages visited, actions taken, and other interactions. This helps us improve our services.

  • Device Information: We may collect information about the device you use to access our platform, including IP address, device type, and operating system.

3. How We Use Your Information

  • To Provide and Improve Services: We use your information to operate, maintain, and enhance the platform. This includes providing a personalized experience, supporting loyalty programs, and facilitating user interactions with restaurants.

  • Public Reviews: Reviews shared by users are made publicly available on the platform to help others make informed decisions. This includes displaying your name, profile photo, and any relevant information along with the review.

  • User Engagement: We may use your name and profile photo throughout the app to enhance user interactions and engagement.

  • Moderation of Reviews: We use third-party services to moderate reviews to ensure they comply with our guidelines. Images uploaded through reviews may also be moderated to prevent explicit content, ensuring a safe experience for all users.

  • Analytics and Tracking: We may use third-party tracking services, such as Google Analytics and Sentry, to understand how users interact with our platform and improve user experience. These services help us analyze usage trends and fix issues quickly.

  • Segmentation and Advertising: We use our software to provide segmentation insights to restaurants and venues. This helps them understand their customers better and allows them to advertise more effectively. Publicly available information, such as reviews, may be shared with the restaurants for these purposes.

4. Sharing Your Information

  • With Participating Restaurants: We will only share your personal information with participating restaurants when you have made a review or interacted with them. Restaurants may use this information to engage with you directly, such as by responding to reviews.

  • Service Providers: We may share your information with trusted third-party service providers to perform functions and process user data on our behalf, such as review moderation, analytics, and technical support.

  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or in response to a government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please understand that no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

  • Access and Update: You have the right to access and update your personal information at any time through your account settings.

  • Deletion: You may request the deletion of your personal information by contacting us, although certain information may be retained as required by law or for legitimate business purposes.

  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or adjusting your preferences within the app.

7. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our platform or by other reasonable means. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the in-app support feature or at the contact details provided on our website.